Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and ISENDORA INC. ("iSendora", "we", "us", or "our"), a Florida corporation, and govern your access to and use of the website https://isendora.com and any related applications, integrations, and APIs (collectively, the "Service").

Section 13 contains a binding arbitration agreement and class action waiver. They affect your rights to resolve disputes with iSendora. Please read them carefully.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

iSendora provides AI-powered automation tools that help businesses manage workflows, including handling communications on connected social media platforms on behalf of account owners. We may modify, suspend, or discontinue features at any time. We will use commercially reasonable efforts to give advance notice of material changes that adversely affect paid users.

3. Your account

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account, whether or not authorized by you.
• Notifying us immediately of any unauthorized access at admin@isendora.com.

4. Connected platforms

When you connect a third-party platform (Meta, Google, etc.) to the Service, you authorize iSendora to access and use data from that platform as described in our Privacy Policy and within the permissions you grant. You are responsible for compliance with the terms of those third-party platforms (including the Meta Platform Terms and Developer Policies) when using the Service to interact with content on those platforms.

5. Acceptable use

You agree not to:

• Use the Service for any illegal purpose or in violation of any law.
• Send spam, harassment, hate speech, sexually explicit content involving minors, or content that violates third-party platform policies.
• Attempt to gain unauthorized access to the Service or its underlying systems.
• Reverse-engineer, decompile, or otherwise extract source code from the Service.
• Use the Service to compete with iSendora or build a substantially similar product.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to develop, train, or improve any artificial intelligence or machine learning model, except as expressly permitted in writing by iSendora.

We may suspend or terminate accounts that violate this section, with or without notice.

6. Intellectual property

The Service, including its software, design, trademarks, and content created by iSendora, is owned by ISENDORA INC. and protected by United States and international intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service.

Content you provide or generate using the Service remains yours. By using the Service, you grant iSendora a worldwide, non-exclusive, royalty-free license to host, store, transmit, and process your content solely as needed to operate the Service for you.

We welcome feedback. If you submit suggestions or feedback, you grant iSendora a perpetual, irrevocable, worldwide, royalty-free license to use it without any obligation to you.

7. Fees and payment

Fees, if any, are described on the relevant pricing page or in a separate written order. You authorize us to charge the payment method on file for applicable fees plus any taxes. Fees are non-refundable except as required by law or expressly stated. If a payment fails, we may suspend the Service after reasonable notice.

8. Beta and AI features

Features marked "beta", "preview", or similar are provided as-is and may be modified or discontinued at any time. AI-generated outputs may contain errors, inaccuracies, biases, or unexpected results. You are solely responsible for reviewing outputs before relying on them and must not use them for medical, legal, financial, or other high-stakes decisions without independent professional review.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ISENDORA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS, WHETHER INCURRED DIRECTLY OR INDIRECTLY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE MAY NOT FULLY APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless iSendora and its officers, directors, employees, and agents from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, including intellectual property and privacy rights, or (d) any content you submit to the Service.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination — including 6 (Intellectual property), 9 (Disclaimers), 10 (Limitation of liability), 11 (Indemnification), 13 (Disputes), 14 (Class action waiver), 15 (Governing law), and 21 (Miscellaneous) — will survive.

For data deletion after termination, see our Data Deletion Instructions.

13. Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including their formation, validity, performance, or breach) will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. Arbitration will take place in Miami-Dade County, Florida, and the arbitrator's decision will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

30-day right to opt out of arbitration. You may opt out of this arbitration agreement by sending written notice to admin@isendora.com within 30 days after first accepting these Terms. Your notice must include your name, address, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

Notwithstanding the foregoing, either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, and either party may seek injunctive or other equitable relief in court for actual or threatened intellectual property infringement.

14. Class action waiver

You and iSendora agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If a court decides this class action waiver is unenforceable as to a particular claim, that claim (and only that claim) will be severed from the arbitration agreement and brought in court, while the rest of these Terms remain in effect.

15. Governing law and venue

These Terms are governed by the laws of the State of Florida, U.S.A., without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods. To the extent any dispute is not subject to arbitration under Section 13, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida.

16. Export controls and sanctions

You agree to comply with all applicable U.S. and international export-control and sanctions laws, including those administered by the U.S. Department of Commerce's Bureau of Industry and Security and the U.S. Treasury Department's Office of Foreign Assets Control. You represent that you are not located in, or a national of, any country subject to comprehensive U.S. sanctions, and that you are not on any U.S. government denied-party list.

17. Force majeure

Neither party will be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, epidemic or pandemic, internet or utility outages, or third-party service failures.

18. Assignment

You may not assign or transfer these Terms or your account, in whole or in part, without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, financing, sale of assets, or by operation of law. Any prohibited assignment is void.

19. Notices

We may give notices to you by email to the address associated with your account, by in-Service notification, or by posting on the Service. Notices to iSendora must be sent to admin@isendora.com and to ISENDORA INC., 19707 Turnberry Way, Office 17A, Aventura, FL 33180, United States.

20. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on this page and updating the "Last updated" date, and where appropriate by email or in-Service notification at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

21. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any order forms or written agreements referencing them, constitute the entire agreement between you and iSendora regarding the Service and supersede all prior or contemporaneous agreements and understandings.

Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to be enforceable, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision is not a waiver of that or any other provision.

Headings. Section headings are for convenience only and do not affect interpretation.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

22. Contact

For questions about these Terms: